FAQ's
Q: What types of mugs do you offer?
A: We offer a wide range of mugs, including triple-insulated stainless steel tea infuser mugs, triple-insulated stainless steel travel mugs, triple-insulated stainless steel tumblers, ceramic tea infuser mugs, color-changing plastic mugs, glass, stainless steel beer mugs, and other assorted unique and novelty mugs. You can explore our full collection in the "Home" section of our website.
Q: What payment methods do you accept?
A: We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payment options through PayPal and Apple Pay for your convenience.
Q: How can I contact your customer support team?
A: You can reach our customer support team by emailing sales@avodahretail.com or using the "Contact Us" form on our website. We strive to respond to inquiries within 24 hours.
Q: Are your mugs dishwasher safe?
A: All our Avodah triple-insulated stainless steel mugs are dishwasher safe. Most of our ceramic mugs are dishwasher safe. However, we recommend checking the product descriptions for specific care instructions, as some specialty mugs may have different recommendations.
Q: Are your mugs microwave-safe?
A: Do not put stainless steel drinkware in the microwave. Most of our ceramic mugs are microwave safe. However, we recommend checking the product descriptions for specific microwave use instructions, as some specialty mugs may have different recommendations.
Q: Can I customize a mug with my own design or text?
A: Yes, we offer customization options! You can personalize a mug with your own design or text. Please check out the “Bulk or Corporate Orders” section of our website and get a quote.
Q: How long does it take to process and ship orders?
A: We typically process orders within 1-2 business days. Shipping times vary depending on your location and the shipping method you choose at checkout.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to many countries. During the checkout process, you can select your country to see the available shipping options and rates.
Q: What is your return and exchange policy?
A: We have a 30-day return policy. If you're not completely satisfied with your purchase, you can return the item within 30 days for a full refund or exchange. Please refer to our "Returns & Exchanges" page for detailed instructions.
Q: Can I track my order?
A: Yes, you can track your order. Once your order is shipped, we'll send you a tracking number via email. You can use this number to track the status of your shipment on our website or the carrier's website.
Q: Are your mugs eco-friendly and safe for the environment?
A: We are committed to sustainability. Many of our mugs are made from eco-friendly materials, and we use responsible packaging.
Company name: Avodah Retail Limited
Email: mailto: sales@avodahretail.com